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Shipping & returns

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. For National orders, please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone (our contact details can be found on our 'Contact Us' page.

We have established  3 set shipping days through the week as follows:

  • All orders up to and including Sunday 1pm will be processed for shipping on Monday that week (stock dependant).
  • All orders from Sunday 1PM up to and including Tuesday 1pm will be processed for shipping on Wednesday that week (stock dependant).
  • All orders from Tuesday 1PM up to and including Thursday 1pm will be processed for shipping on Friday that week (stock dependant).

That makes 3 total days orders will be dispatched (Monday, Wednesday and Friday)

Your order may experience delays due to stock availabilty, courier delay, and where you are situated, this is the nature of online shopping, however we do try our best to ensure stock is always available. In the event where stock is not available for a certain item/s, you will be contacted by a Vegan Street employee and offered an alternative or a credit for your next online purchase.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

Delivery  - Fish Hoek Area

2-5 Business Days depending on stock availability

Free

Cape Town

2-5 Business Days

R60.00

Rest of SA

3-8 Business Days

R150.00

* Overnight delivery is only available for orders with delivery addresses within continental South Africa.

Delivery delays can occasionally occur. You will be contacted by a Vegan Street employee if there will be any sort of delay or missing item in your order.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Vegan Street is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside South Africa

Returns Policy
Our Return and Refunds Policy provides detailed information about options and procedures for returning your order.