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Conditions of Use

Description of Goods

Vegan Street is a business in the vegan health, wellness and lifestyle industry that markets natural, healthy and environmentally friendly products.

Delivery policy

Subject to availability and receipt of payment, orders will be processed within 1 -2 days and delivery confirmed via email.

Return and Refunds Policy

The provision of goods and services by Vegan Street is subject to availability. Products are held in stock in South Africa. In cases of unavailability, Vegan Street will refund the client in full within 3-5 working days.

If the product is found to be damaged or defective due to no fault of the customer, the item will be replaced. Any damaged or defective products must be reported to Vegan Street by the customer within 48 hours of receipt of the goods. We will collect and re-deliver the repaired or replacement item at our cost.
All warranties are between the customer and the manufacturer. Vegan Street does not imply any other warranty or guarantee on the products.

Customer Privacy Policy

Vegan Street will take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.dhs.gov.za/Content/PAIA/paia_manual.htm


Payment Options Accepted
Payment may be made via Visa, Master Card,  or by bank transfer or direct deposit into the Vegan Street bank account, the details of which will be provided on request.

Credit Card Acquiring and Security

Credit card transactions will be acquired for Vegan Street by Payfast who are the approved payment gateway for Vegan Street. All credit card transactions are 128 bit Secure Socket Layers – SSL – encrypted. The company registration documents and the sites registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate Payfast to obtain confidential information.

Payfast is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Payfast Internet servers are protected by firewalls and intrusion detection systems.
Vegan Street does not have access to credit card details. Payfast continually reviews and enhances its security in line with technological changes.

Customer Details Separate from Card Details

Customer details will be stored by Vegan Street separately from card details which are entered by the client on Payfast


Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

Responsibility

Vegan Street takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and Vegan Street cc chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Cape Town, South Africa

Variation

Vegan Street may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by Vegan Street, a sole trader based in South Africa represented by Shaun and Nikki van der Poll

Export Restriction

The offering on this website is available to South African clients only.

Contact details

Telephone support:  082 717 6126 or 084 620 4225 | Email: eat@veganstreet.co.za